FAQs

FAQs

1. How can i get a quotation?

--Kindly provide us your details request(style, logo, size, color, quantity, etc), leave us an inquiry or email and we will response promptly!

2. How to get a free sample?

--We can provide our existing similar samples for free to check the style and quality!

--For sample with your own logo, mold fee will be charged base on specification.

3. How to pay for order?

--T/T, Western union, moneygram
Alibaba online trade assurance: Boleto, Mastercard, Visa, e-Checking, Pay Later, L/C, ect.

4. How can I trust you and your company?

--We are a gold and creditable company on alibaba, we are focusing on the long term relationship with customers, we have worked with thousands of customers since company built 12 years ago, customers always make highly complimentary remarks

5. What’s the process of order?

--Send us Inquiry→get quotation→payment done→our designer deisgn drawing and send it to you for approval→open mold and make samples→deliver you samples or send you pictures of samples for approval→mass production.

6. When can i expect the customized product to be finished?

Sample: 7-10 working days (Standard).

Bulk order: 20-25 working days (Standard).

7.Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

8.How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

9.Delivery & Shipment

--Air shipping, Couirer (DHL, UPS, FEDEX, TNT, EMS, ect ), Sea shipment(FCL/LCL).

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